Right of Withdrawal

Last updated: 4th Oct 2012.

Instructions on withdrawal

Consumers are entitled to the following right of withdrawal:

Right of withdrawal

You have the right to withdraw from the present agreement within fourteen (14) days without having to state cause. The deadline for withdrawal is fourteen (14) days from the date on which the agreement was concluded. In order to exercise your right of withdrawal, you must notify us at [email protected].
In order to comply with the deadline for withdrawal, it suffices if you dispatch the notice of withdrawal before the end of the withdrawal period.

Consequences of withdrawal

If you withdraw from the present agreement, it will be incumbent upon us to promptly reimburse you for all payments received from you, and to do so no later than fourteen (14) days after the day we receive your notice of withdrawal from the present agreement. In making the reimbursement, we will use the same mode of payment that you employed for the original transaction, unless we have specifically made other arrangements with you; in no case will you be charged any fees in connection with the reimbursement.
If you asked us to begin providing services during the withdrawal period, you will be obligated to pay us a reasonable sum to cover the portion of the services, as compared to the total scope of services provided for under the agreement, that you have already received up until the time you notify us of your intention to exercise your right to withdraw from the present agreement.

Expiry of the right of withdrawal

Your right of withdrawal will expire when we have fully performed the service and have only started to perform the service after you have given your express consent to this, transmitted on a durable data medium, and at the same time confirmed your knowledge that you will lose your right of withdrawal upon full performance of the service by us.